Date: 10 months ago   Category: Hi-Tech

DIT: Moscow - the leader among world megalopolises in development of "clever" city contact center


The Moscow Department of Information Technology has analysed 20 "clever" cities with the most developed contact centers. By results of the research "The Analysis of Use of the Advanced Digital Technologies in Work of Contact Center of the City of Moscow and Other Megalopolises of the World" the Russian capital to a dress New York and Hong Kong has won first place. Such cities as Los Angeles, Atlanta, Toronto, London, Paris, Madrid, Barcelona, Berlin, Cape Town have also got to a research, etc.

of Analytics of DIT have considered questions on which it is possible to address to city contact centers, city communication channels with inhabitants, quantitative indices of efficiency and completeness of functionality of contact centers.

was Also studied use of technologies of the clever city. In City contact center of such technologies six: an omnikanalnost (mutual integration of separate communication channels into uniform system), the robot operator, identification of the personality on a voice, artificial intelligence, the analysis of big data, recognition of emotions on a voice. The city contact center of Moscow, along with New York, is the leader in the level of introduction of digital technologies.

Together with Seol Moskva became the only city where in city contact center it is possible to handle any life situation concerning key spheres of city life. Also Russian capital has shown good results on satisfaction of clients (90%), a solution from the first (96%), to the average time of service of a call (3 min.) and expectations of the answer (45 sec.).

URL:




Today

just now

The USA emphasized again that do not want the conflict with Iran of Within strengthening of the American presence in the Middle East to the region will transfer one thousand servicemen, including th...

just now

Perhaps, Ford was late with putting into operation of the extreme supercar a little, but expectation was worth it, new Mustang Shelby GT500 2020 of model year will become the most powerful production...

just now

Accident occurred today around 14:50 on crossing of Moskovskaya Street from Nikolay Ostrovsky. The department of promotion of traffic police of the city confirmed that VAZ-2114 at turn did not provide...

just now

The ample bodied beauty obviously did not get used to such insults. is read 440 times of the Russian Kardashyan forces men to stick to screens of computers and phones. Anastasia prefers to put on...

just now

The company started the Ukrainian website and presented the range of the Chinese brand of Vivo enters the Ukrainian market of smartphones, Tehnot reports. the Company enters into the BBK group whi...

just now

The EU supports the new government of Moldova, stated during the visit to Chisinau the European Commissioner Khan. And the new country leaders promise carrying out reforms and ensuring freedom of medi...

just now

The Ukrainian tennis player Sergey Stakhovsky (No. 123 Pacific Rim) conceded to 43rd "racket" of the world to Pierre South Herbert from France in the second round of an ATP tournament in the German ci...

just now

The Samsung company installed the latest LED screens on the well-known building 1 to Times Square in New York. The area of the installed displays is more than 1081 square meters. the Huge advertizing space formed by LED screens of Samsung is one of the most expensive in the world. On it live broadcasts and other video content of bonus quality are...